May 9, 2014
AgencyPoor Service, Not Price Drives Auto Insurance Customers to Shop
Big savings are not all they seem, at least when it comes to buying auto insurance. The just-released J.D. Power 2014 U.S. Insurance Shopping Study finds that poor service is a leading reason why customers shop for and switch to a new auto insurer, rather than price. Declining satisfaction with new price is also the primary reason […]
April 25, 2014
AgencyProperty Claims Satisfaction Improves For Second Year
Overall satisfaction among homeowners insurance customers who filed a property claim has improved for the second consecutive year. According to the J.D. Power 2014 Property Claims Satisfaction Study, satisfaction among homeowners insurance customers who filed a property claim between April 2012 and January 2014 averages 840 (on a 1,000-point scale) – up from 836 in the […]